Return & Refund Policy
Return&Refund Policy
In most cases, items shipped from Memorycraftmall can be returned within 30 days after delivery, and please do not damage the barcode on the original packaging. Please contact us before you want to return an item you received in order to receive a return shipping address and other instructions. Please do not send it back without permission.
30 DAY PRODUCT GUARANTEE
If you are not satisfied with the item you received and would like to return it, you may submit a return request to us as follows:
Within 30 days of receiving the product contact us with a photo or video explaining the issue.We will review the claim and contact you if we need more information.
If Approved, you may also be asked to return the product.After receiving the returned item and checking that it do not affect secondary sales, we will refund (the shipping costs except).
Once the refund process is approved, we will only refund the money to the credit card/original method of payment where the payment was originally made. Requests for refunds to other credit cards/accounts for any reason will not be accepted.
We cannot refund if it occurs one of the following two situations:
(1)Send products to the wrong address (including returning directly to the place of shipment without contacting us).
(2)Choose the return method for cash on delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you request a refund, the cost of return shipping will be deducted from your refund.
If you return for exchange, we will ship the item you want after receiving your returned product. The exchange time may vary depending on where you live. If you are shipping the items over $79, you’d better choosing a traceable shipping service or purchasing shipping insurance. We can not refund you if we can not receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Memorycraftmall@outlook.com.
Return Address
In order to make your return more convenient, we have different warehouses for receiving your package.
Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service and they will spare no effort to help.
If you have any questions for the returns and exchanges and shipping cost, please feel free to contact our customer service: Memorycraftmall@outlook.com.
In most cases, items shipped from Memorycraftmall can be returned within 30 days after delivery, and please do not damage the barcode on the original packaging. Please contact us before you want to return an item you received in order to receive a return shipping address and other instructions. Please do not send it back without permission.
30 DAY PRODUCT GUARANTEE
If you are not satisfied with the item you received and would like to return it, you may submit a return request to us as follows:
Within 30 days of receiving the product contact us with a photo or video explaining the issue.We will review the claim and contact you if we need more information.
If Approved, you may also be asked to return the product.After receiving the returned item and checking that it do not affect secondary sales, we will refund (the shipping costs except).
Once the refund process is approved, we will only refund the money to the credit card/original method of payment where the payment was originally made. Requests for refunds to other credit cards/accounts for any reason will not be accepted.
We cannot refund if it occurs one of the following two situations:
(1)Send products to the wrong address (including returning directly to the place of shipment without contacting us).
(2)Choose the return method for cash on delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you request a refund, the cost of return shipping will be deducted from your refund.
If you return for exchange, we will ship the item you want after receiving your returned product. The exchange time may vary depending on where you live. If you are shipping the items over $79, you’d better choosing a traceable shipping service or purchasing shipping insurance. We can not refund you if we can not receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Memorycraftmall@outlook.com.
Return Address
In order to make your return more convenient, we have different warehouses for receiving your package.
Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service and they will spare no effort to help.
If you have any questions for the returns and exchanges and shipping cost, please feel free to contact our customer service: Memorycraftmall@outlook.com.